Privacy notice

Who we are

Castle Rent A Car is the data controller for processing described here. Contact details are published on our Contact page.

Data we process

When you submit a booking request or contact us, we may process identity and contact data (name, phone, email), rental details (dates, pickup/return preferences, vehicle), message content, and limited technical data (e.g. security logs, cookies).

Purposes and legal bases

We use this data to respond to enquiries, prepare or perform a contract, comply with legal obligations, and pursue legitimate interests such as fraud prevention, IT security and service improvement, where applicable law allows.

Retention and sharing

We keep data only as long as needed for these purposes and applicable statutory limitation periods. We may use processors (e.g. hosting, email) under appropriate agreements. International transfers, if any, follow suitable safeguards required by law.

Your rights

Depending on your jurisdiction, you may have rights to access, rectify, erase, restrict or object to processing, and data portability, and to withdraw consent where processing is consent-based. You may lodge a complaint with a supervisory authority.

To exercise rights, contact us using the details on the Contact page.